Shipping policy

Shipping Policy

We aim to make delivery simple, reliable, and easy to understand.


Processing & Dispatch Times

All orders are processed and dispatched within 24 hours of being placed.

Orders placed on weekends or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.


Delivery Options

We currently ship all orders using Royal Mail.

Available delivery options may include:

  • Standard Delivery
    Typically delivered within 2–3 working days after dispatch
  • Next Working Day Delivery
    Available for orders placed before early afternoon

Please note that delivery timeframes are estimates and may vary depending on location and seasonal demand.


Delivery Coverage

We currently deliver across the United Kingdom.

Some remote areas may experience slightly longer delivery times.

 

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email.

This allows you to:

  • Track your parcel
  • Update delivery preferences
  • Arrange redelivery or collection


Delivery Instructions

You may be able to provide delivery preferences directly with the courier, such as:

  • Safe place delivery
  • Delivery to a neighbour
  • Redelivery options

Please note that once a parcel is marked as delivered in accordance with your selected preferences, responsibility for the parcel passes to the recipient.


Missed Deliveries

If the recipient is not available at the time of delivery:

  • The courier will attempt redelivery, or
  • The parcel may be taken to a local depot or collection point

Further instructions will be provided via your tracking link.


Delays

While we aim to meet all delivery timeframes, delays may occasionally occur due to:

  • High demand periods (e.g. holidays)
  • Courier disruptions
  • Weather or unforeseen circumstances

Under UK consumer law, orders must be delivered within 30 days unless otherwise agreed .

If your order is significantly delayed, please contact us and we will resolve the issue as quickly as possible.


Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us.

We will:

  • Investigate with the courier
  • Arrange a replacement or refund where appropriate

Please note that parcels are not considered lost until a reasonable period has passed in line with courier policies.


Incorrect Address

It is the customer’s responsibility to ensure that delivery details are correct at the time of ordering.

We cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses.


Responsibility for Delivery

Under UK law, we remain responsible for your order until it has been delivered to you or a safe place agreed by you .


Contact

If you have any questions about your delivery, please contact us at:

quaidnce@gmail.com