Terms of service

OVERVIEW

Welcome to Quaidence.

The terms “we”, “us” and “our” refer to Quaidence. We operate this website and online store to provide you with access to our products and services.

These Terms of Service, together with any policies referenced within them (including our Privacy Policy, Shipping Policy, and Refund Policy), set out the terms under which you may use our website and purchase our products.

By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our services.

SECTION 1 – USE OF OUR WEBSITE

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website with the consent of a parent or guardian

You agree to provide accurate and complete information when placing an order and to keep your details up to date.


SECTION 2 – OUR PRODUCTS

We aim to ensure all product descriptions, images, and details are accurate.

However:

  • Colours and appearance may vary slightly depending on your device
  • Product contents may occasionally vary due to availability

If a significant change is required, we will contact you before dispatch.

Nothing in this section affects your rights under the Consumer Rights Act 2015.


SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Your order is accepted when you receive a confirmation email from us.

We reserve the right to:

  • Decline or cancel orders where necessary
  • Contact you if there are issues with your order

Once an order has been processed, changes or cancellations may not be possible.


SECTION 4 – PRICING AND PAYMENT

All prices are listed in GBP (£) and include VAT where applicable.

Delivery charges (if any) will be clearly displayed at checkout.

You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.


SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to circumstances outside our control, such as courier delays or seasonal demand.

Under UK consumer law, we remain responsible for your order until it has been delivered to you, a safe place, or a person identified by you.

If your order is delayed, lost, or arrives damaged, please contact us and we will resolve the issue as quickly as possible.


SECTION 6 – CANCELLATIONS AND RETURNS

You have the right to cancel your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.

To be eligible for a return:

  • Items must be unused and in their original condition

Please note:

  • Personalised items
  • Perishable goods
  • Hygiene products

may not be eligible for return unless faulty.

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Full details can be found in our Refund Policy.


SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including text, images, branding, and design, is owned by or licensed to Quaidence.

You may not copy, reproduce, or use any content without our permission.


SECTION 8 – THIRD-PARTY SERVICES

Our website may contain links to third-party services or tools.

We are not responsible for the content, policies, or practices of third-party websites.


SECTION 9 – SHOPIFY PLATFORM

Our store is hosted on Shopify.

All purchases are made directly with Quaidence. Shopify is not responsible for any transactions between you and us.


SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.


SECTION 11 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under UK consumer law

To the extent permitted by law, we are not responsible for:

  • Indirect or consequential losses
  • Delays caused by events outside our reasonable control


SECTION 12 – PROHIBITED USES

You may not use our website:

  • For unlawful purposes
  • To infringe on rights of others
  • To distribute harmful or malicious content

We reserve the right to suspend or terminate access if these Terms are breached.


SECTION 13 – TERMINATION

We may suspend or terminate access to our services if you breach these Terms.


SECTION 14 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.


SECTION 15 – CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page.


SECTION 16 – CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Quaidence
Email: quaidnce@gmail.com
182-184 High Street North, Office 18318, London, E6 2JA